My husband and I and our 11 year old daughter recently visited Mazatlan in Mexico and had a fabulous time. We stayed at the El Castillo Hotel - part of the El Cid group - on an All Inclusive basis. The staff could not have been more helpful or courteous and the room and food were excellent - there are... more

El Cid Castilla was terrible. They first took 45 mins to check us in. There was no one else in line that was strictly our check in time. We went to our room, it had not been cleaned and was right over the pool renovation. We immediately went to reception to talk to the mgr. He begrudgingly moved us to... more

Stayed at El Cid May13-17. Booked at the Castilla (all inclusive), due to the pool being renovated, we received a free upgrade to the Moro (connected sister hotel). The rooms were amazing, two separate bath rooms (a tub that holds all four of us, 2 adults 2 kids), living area with a murphy bed, and a big bed room. Panoramic... more

We were there at the end of March no construction going on. I'am not sure what some people are looking for, but this hotel has good food, great Entertainment,great pool, and nice beach. The staff is mostly friendly. If you tip good they will treat you like royalty. we are a family of four and had a great time. this... more

Remmember this is a Time Share Resort Lousy food Service was terrible Endless construction on the pool. El Cid Sucks Texas more

This was my first vacation to Mazatlan. Though I have been to Mexico before, I can assure you this wont be the last visit I make to Mazatlan. Never in my life have I been touched in such a profound way! The people, the culture, captured my heart. The service at El Cid was top notch. Everyone was on top... more

i love the how complance and the staff is really good with everyone and the shows are realy good with the kids at theshows where and beach is wondeful more

I came for a relaxing week in the sun with a friend. What did I get? A perfect relaxing week in the sun! :) We loved the large pool area and all the fun activities. Not only was there one pool, there were a couple to choose from! One(in the Granada County club across the street) was quiet peaceful and... more

We just returned from our trip to Mazatlan There were 6 of us Me. My husband, My Daughter, my son-in -law and our two grandkids 8 & 9 yrs. old. We had to stay at the El Cid Granada because there were no rooms available. I was VEERY nervous about the room at the Granada... But I was impressed!! to... more