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El Convento Hotel

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 246 reviews
246 Reviews
5.0 of 5 stars
163
4.0 of 5 stars
43
3.0 of 5 stars
11
2.0 of 5 stars
21
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 38 hotels in San Juan
Description:
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich... Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. more » « less
  • Address
    100 Cristo St
    Old San Juan
    San Juan 00901
    Puerto Rico
Check Rates: $261 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 246 traveler reviews
  • What to Expect:
    • 4 based on 173 reviews Rooms
    • 4 based on 175 reviews Service
    • 4 based on 171 reviews Value
    • 4 based on 174 reviews Cleanliness
    • 4 based on 50 reviews Pool
  • Recommended For:
    • 70% based on 183 reviews An amazing honeymoon
    • 60% based on 183 reviews Older travelers
    • 30% based on 183 reviews Families with teenagers
    • 20% based on 183 reviews Young singles
    • 20% based on 183 reviews Couples/romantics

Reviews of El Convento Hotel

( 1-10 of 246 )
3 of 5 stars
San Francisco
Jul 16, 2008
1/1 found this review helpful

We just returned from Puerto Rico last week and because tripadvisor reviews were such a great help to me during planning, I thought I would do my part and write a review. Now mind you, I am a person who realizes that I am on vacation and that the culture anywhere I go is going to be different than home.... more

Jul 8, 2008
1/1 found this review helpful

We stayed here for two nights at the end of our honeymoon and LOVED it! It is the perfect location from which to explore Old San Juan. The hotel itself is beautiful and well-kept, our room was very comfortable and we enjoyed the pool and jacuzzi on the roof. We liked having breakfast each day in the courtyard and the... more

4 of 5 stars
Florida
Jul 1, 2008

Overall this place was great! Unbeatable location, great terraces, spacious rooms, friendly and very helpful staff, and who could help but rave about free wine and cheese?!? My family and I took one of the tours listed in the guest services books (Rain forest and beach) in the rooms and had an amazing time. The hotel took the hassle out... more

5 of 5 stars
Houston, Texas
Jun 30, 2008

I couldn't have been happier with our one night stay in June. We had spent the previous 5 days at the Wyndham Rio Mar but we wanted one night in San Juan in order to see the city more fully. We had not originally booked here only b/o the two night minimum on weekends and instead reserved the Marriott in... more

5 of 5 stars
NJ, USA!!
Jun 19, 2008
1/1 found this review helpful

We stayed at the El Convento for our 10 year anniversary. I loved it! I love the atmosphere, the character of the building and the staff were very friendly and helpful. If you can make yourself relax and not expect bad things to happen on your trip, then all will be well! Far too many people who give reviews seem... more

5 of 5 stars
New York City, New York
Jun 19, 2008
1/1 found this review helpful

If you like small hotels, in central locations, with bags of character and history, an outdoor dining terrace and bar area overlooking the old town square then you will probably like El Convento. If you like big, modern with a casino then this isnt for you. Maybe the hotel overplays the rooms with views and some reviewers have been disappointed... more

4 of 5 stars
Quartz Hill, CA
Jun 16, 2008

I booked El Convento as the first night in a 10-day stay in Puerto Rico. The hotel has such a great "feel" that it was a near-perfect beginning to our vacation. Its location is exceptional to tour Old San Juan and only took 15 minutes from the airport. We parked at valet parking ($20 charged to the room) and proceeded... more

Jun 13, 2008
0/3 found this review helpful

We chose to eat her based on some other reviews. It was during a food festival and things were busy. The traffic was terrible and parking cost us $27! The food was ok at El Picoteo, certainly not cheap for what we got. It is tapas style but very expensive. Drinks were also expensive. We actually had a better experience... more

Management response from
ElConvento, General Manager

We appreciate all comments on the hotel, even from day visitors such as yourself who are not guests with us. Please note that we have three exceptional and highly rated restaurants in the hotel and the one you chose, El Picoteo is one of them. Regards, Efrain Rosa, General Manager

3 of 5 stars
Washington DC
Jun 6, 2008

We stayed here for 3 nights during our honeymoon. The hotel is in a great location and is a beautiful building. However they seem to rely on their "historic hotel" designation way too much, as the hotel is very expensive but the rooms and management leave a lot to be desired. The management was not very helpful when we encountered... more

Management response from
ElConvento, General Manager

Thank you for your review of the hotel. We appreciate your positive and negative feedback as it helps us to make improvements where they are needed most. We do hope that beautiful memories were made on your honeymoon and that you will visit us again. Best regards, Efrain Rosa, General Manager

Jun 2, 2008
1/1 found this review helpful

Great service from arrival to departure. Location is perfect! Far enough away from the tourist off the cruise ships and closer to El Morro. Make sure you cross the street to El batey! more

Reviews of El Convento Hotel

( 1-10 of 246 )
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El Convento Hotel Address

100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico