My husband and I were recent guests at Gran Melia Puerto Rico, where we stayed for four (4) nights (July 12th -July 16th), and I have to say that for being a four (4) star hotel it sure did not meet our expectations service wise. The quality of service was extremely poor. During our stay I was told by at... more

I almost didn't book this hotel based on the not-so-great reviews but I am super happy that I went with my gut and booked the Oceanfront Royal Service. The hotel is absolutely gorgeous and relaxing. My only disappointment is that we were only there for two days as we traveled all over the island on our trip. If you can... more

We stayed 7 days and 6 nights at the Gran Melia in Rio Grande, Puerto Rico and had the best time. The Gran Melia upgraded us to an ocean front room (which was beautiful and even had a jucuzzi tub on the balcony), sent champagne to our room on our "1" year anniversary night, upgraded us to the Royal Service... more

I've been to Puerto Rico, many, many times, and always like to try newer hotels. I didn't want to stay at the Grand Melia when it was an all-inclusive resort, but was very interested in trying it out when it became a regular hotel. For comparisons sake, I have stayed at the Rio Mar (when it was a Westin) several... more

I do not even know where to begin, this was the best vacation my wife and I have ever been on. The whole staff was exceptional from the minute we walked on site after we were personally greeted by the manager Felipe. Jose and Melvin were the best, room service was great and the maid cleaned our room perfectly everyday.... more

My wife and I stayed here from 29 Jun - 5 Jul. First of all, as I have learned from many reviews off Trip Advisor, don't believe everything you read. The only thing I have read consistently with any accuracy is the need to get a rental car. Let's break it down. Rooms were spacious and well kept. The first... more

We had a wonderful stay at this resort. If you want a complete vacation to visit the island, rent a car. Accomodations: Everything was clean and well cared for. The beds were extremely comfortable (fluffy and huge). AC and cable TV, Free safe for valuables. Balcony with nice views of the resort landscape (not brick walls of adjacent buildings). Free... more

I have traveled twice to what is now called the Gran Melia. The first time, it was a Paradisus which is run by the same company. I loved it on both occassions! At the time, it was an all-inclusive and I couldn't have asked for better food, service, and drinks! Condido, who bartends at the pool bar, makes the best... more

the hotel itself is quite nice, the grounds are beautiful and the room was very clean, nice size, but not a good balcony; very tight, not too attractive. The personel of the hotel were extremely nice, always ready to please, and extremely helpful. However, the rooms are too spread out and walking to each area, i.e. pool, lobby, restaurants, is... more